Privacy Policy

Last updated: 14 March 2026

1. Introduction

Nettex Technology Limited (“we”, “us”, “our”), a company registered in England and Wales (company number 04087795), with its registered office at 102 Saltmakers House, Hamble Point Marina, Hamble, Southampton, England, SO31 4NB, is the data controller responsible for your personal data.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use the nettex.io platform and related services (the “Service”). We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

2.1 Information you provide

  • Account information: name, email address, and password when you register for an Account;
  • Billing information: payment card details and billing address (processed by our payment provider);
  • Content: any text, images, data, or files you upload or create using the Service;
  • Communications: information you provide when you contact our support team.

2.2 Information collected automatically

  • Usage data: pages visited, features used, and actions taken within the Service;
  • Device information: browser type, operating system, and device identifiers;
  • Log data: IP address, access times, and referring URLs;
  • Cookies: as described in Section 7 below.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To provide the Service: creating and managing your Account, delivering features, and processing transactions;
  • To communicate with you: sending service updates, security alerts, and support messages;
  • To improve the Service: analysing usage patterns, diagnosing technical issues, and developing new features;
  • To ensure security: detecting and preventing fraud, abuse, and unauthorised access;
  • To comply with legal obligations: responding to lawful requests and meeting regulatory requirements.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR:

  • Contract: processing necessary to perform our contract with you (e.g., providing the Service);
  • Legitimate interests: processing necessary for our legitimate business interests (e.g., improving the Service, ensuring security), where those interests are not overridden by your rights;
  • Legal obligation: processing necessary to comply with applicable laws;
  • Consent: where you have given clear consent for a specific purpose (e.g., marketing communications).

5. Data Sharing

We do not sell your personal data. We may share your data with:

  • Service providers: trusted third parties who help us operate the Service (e.g., cloud hosting, payment processing, analytics). These providers are bound by data processing agreements;
  • Legal authorities: where required by law, court order, or to protect our legal rights;
  • Business transfers: in connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

6. Data Retention

We retain your personal data for as long as your Account is active or as needed to provide the Service. After Account closure, we retain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. We then securely delete or anonymise your data.

7. Cookies

We use cookies and similar technologies to:

  • Keep you signed in to your Account;
  • Remember your preferences and settings;
  • Understand how you use the Service;
  • Improve performance and user experience.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, access controls, and regular security assessments.

While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

9. International Data Transfers

Your data may be processed in countries outside the United Kingdom. Where we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the Information Commissioner’s Office (ICO).

10. Your Rights

Under the UK GDPR, you have the following rights:

  • Access: request a copy of the personal data we hold about you;
  • Rectification: request correction of inaccurate or incomplete data;
  • Erasure: request deletion of your personal data (subject to legal obligations);
  • Restriction: request that we restrict processing of your data in certain circumstances;
  • Portability: request your data in a structured, machine-readable format;
  • Objection: object to processing based on legitimate interests or for direct marketing;
  • Withdraw consent: where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 12. We will respond within one month of receiving your request.

11. Children’s Privacy

The Service is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us and we will take steps to delete it.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Nettex Technology Limited
102 Saltmakers House, Hamble Point Marina
Hamble, Southampton, England, SO31 4NB
Email: info@nettex.io

13. Complaints

If you are not satisfied with our response to a data protection concern, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Telephone: 0303 123 1113

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The “Last updated” date at the top indicates when this Policy was last revised.